ne999 Privacy Policy — Your Information Is Safe With Us

ne999 is a safe and reliable online gaming platform operated for players in Bangladesh. We take our members' privacy very seriously. This privacy policy ("Policy") describes how ne999 collects, stores, uses, and protects your personal information.

This policy applies to ne999's website, mobile platform, and all related services. By using our services, you are considered to have given your consent to the terms of this privacy policy. Please read this policy carefully before using our services.

ne999 is always committed to protecting user information, and we follow international standards to safeguard the privacy of your personal data. We use SSL encryption technology to keep all your information secure.

ne999 collects various types of personal information for the purpose of providing its services. A detailed description of the information collected is provided below:

2.1 Registration and Identity Information

• Full name (in Bengali and English)
• Date of birth (for age verification — only persons aged 21 or above may use the service)
• National ID card or passport number (for identity verification where applicable)
• Email address
• Residential address

2.2 Financial Information

• bKash or Nagad account number
• Rocket account information
• Bank account number and branch details (for bank transfers)
• Transaction history and amounts

2.3 Automatically Collected Information

• IP address and device identifier information
• Browser type and operating system
• Activity logs and session data on the platform
• Information obtained through cookies and similar tracking technologies
• Game history and preference data

ne999 uses the collected personal information for the following legitimate purposes:

3.1 Account Management and Service Delivery

Your information is used to create and manage your ne999 account, complete the login process, and provide you with all our gaming services. This includes slot games, live casino, and cricket betting services.

3.2 Financial Transaction Processing

Your financial information is used to process deposit and withdrawal requests and to ensure financial security. Transactions with a minimum deposit of ৳100 and withdrawal of ৳800 are verified.

3.3 Identity Verification and Fraud Prevention

Your identity information is used to comply with Anti-Money Laundering (AML) regulations and to prevent fraud, illegal activity, and account hacking.

3.4 Customer Service Improvement

Our 24/7 Bengali live chat support team uses the necessary information to resolve your issues. Data is analysed to improve customer service quality and to personalise your experience.

3.5 Communication and Promotional Messages

Your contact information is used to send important account-related notifications, transaction confirmations, and — with your consent — information about promotional offers and bonuses.

3.6 Responsible Gaming Monitoring

Gaming history is analysed to ensure player wellbeing and to identify problematic gaming behaviour. This is an important part of our responsible gaming policy.

ne999 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Payment Processing Companies

Information necessary to complete transactions is shared with payment providers including bKash, Nagad, Rocket, and bank transfer services. These companies follow their own privacy policies.

4.2 Game Software Providers

Operational data may be shared with game providers such as Pragmatic Play, JILI, PG Soft, Spribe, and others to run games on our platform. This is solely to keep game services running.

4.3 Legal Obligations

Information may be disclosed in accordance with applicable law pursuant to valid legal orders from competent authorities, judicial proceedings, or national security interests.

4.4 Technical Service Providers

Cloud hosting, data analytics, and cybersecurity service providers may have limited access to data in order to keep our infrastructure running. All such partners operate under strict confidentiality agreements.

ne999 uses industry-standard technology to protect your personal and financial information. Our security measures are as follows:

• SSL Encryption: All data transmissions are secured with 256-bit SSL/TLS encryption.
• Firewall and Intrusion Detection: Advanced firewall systems are operated to prevent unauthorised access.
• Two-Step Verification: An optional two-step verification system is available to protect your account.
• Secure Data Storage: All data is stored in encrypted databases.
• Regular Security Audits: Regular security reviews are conducted by third-party experts.
• Staff Training: All staff receive regular training on data protection.

However, it is technically impossible to guarantee completely secure data transmission over the internet. Even with ne999's best efforts, we cannot accept full liability in the event of a data breach. Please report any suspicious activity to our support team immediately.

The ne999 website uses cookies and similar technologies to improve the user experience. Cookies are small text files stored on your device.

6.1 Essential Cookies

These cookies are essential for the website's core functionality. They are used to maintain login sessions, carry out security checks, and manage gaming sessions in a way similar to a shopping cart.

6.2 Functional Cookies

These cookies store your language preferences, display settings, and other personalisation information to make your experience smoother.

6.3 Analytical Cookies

Anonymous data is collected to monitor website traffic and improve service quality. You can disable these cookies by changing your browser settings, but this may affect some website functionality.

As a ne999 member, you have the following rights regarding your personal information:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: You can contact the support team to correct inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you may request that your data be deleted, however some information must be retained for a specified period due to legal obligations.
• Data Portability: You have the right to receive your information in a readable format.
• Right to Object: You may object to the use of your information for certain purposes, particularly in the case of marketing communications.

To exercise any of the above rights, please contact us through our support channels. We aim to respond to your request within a maximum of 30 working days.

ne999 retains your personal information for as long as is necessary to provide the service and for as long as is required to meet legal obligations.

• Active account data: for the entire period the account remains active.
• Financial transaction data: a minimum of five years as required by law.
• Identity verification documents: for the period determined by the applicable regulatory rules.
• After account closure: for the period determined by applicable law.

After the specified period, your information is securely deleted or anonymised so that you can no longer be identified.

ne999's services are for persons aged 21 or above only. We do not intentionally collect any personal information from minors.

Age is verified during the registration process, and if we become aware that a person is under the age of 21, their account will be suspended immediately and the collected information will be deleted.

If you suspect that a minor is using our platform, please notify our support team immediately.

ne999 reserves the right to change or update this privacy policy as needed. For any significant changes, we will notify you in the following ways:

• By updating the date on this page.
• By sending a notification to your registered email address.
• By displaying a notification when you log in to the platform.

If you continue to use our services after the changes, you will be considered to have consented to the updated policy. You are advised to review this page regularly.

This privacy policy has been drawn up in accordance with applicable international data protection standards. ne999 is committed to fair play, transparency, and the protection of user rights in its operations.

Any dispute or complaint relating to this policy will first be addressed through our support channels. We take all complaints seriously and aim to resolve them promptly.